About Mem Services

A Practice Built Around Listening First

The story of Mem Services is less about a business plan and more about a standard of care that Matthew Dietrich refused to compromise on.

How We Began

Starting From a Simple Frustration

Mem Services began with an observation that repeated itself too many times: families in the middle of loss were often handed a checklist instead of a conversation. Decisions that deserved thought and time were compressed into rushed meetings, and questions that mattered were answered with vague reassurances rather than honest information.

Matthew Dietrich, now Principal of Mem Services, spent years watching friends, neighbors, and members of his own community navigate this exact problem. What was missing wasn't more options — it was someone willing to slow down, explain things clearly, and stay present without an agenda. That gap became the founding purpose of Mem Services.

Our Principal

Matthew Dietrich

Principal, Mem Services · Glenville, Pennsylvania

Matthew leads Mem Services with a hands-on approach, personally involved in how families are welcomed, how conversations are structured, and how follow-up support is carried out. He believes that consistency of care — the same calm tone from the first phone call to the final check-in — matters more than any particular process or script.

Before founding Mem Services, Matthew spent years working closely with community organizations across York County, which shaped his conviction that support during loss should be local, unhurried, and free of pressure. That conviction remains the operating principle behind every family interaction today.

Outside of his work with families, Matthew stays engaged with local civic and faith communities around Glenville, believing that a practice like Mem Services should be a genuine part of the community it serves — not simply a service provider passing through.

Our Philosophy

Three Ideas That Shape Everything We Do

Time Is Not the Enemy

We resist the instinct to rush families toward decisions. A slower, well-understood choice tends to sit better with a family months and years later than a fast one made under pressure.

Information Belongs to the Family

We explain the full picture — including options that don't involve us at all, such as community, religious, or nonprofit resources — because informed choice matters more than any single outcome.

Grief Doesn't End on a Schedule

Support shouldn't stop once a service concludes. We stay reachable and continue to point families toward helpful resources well after our formal involvement winds down.

Our Commitment

What You Can Expect From Us

Every family who contacts Mem Services can expect the same starting point: a conversation, not a presentation. We ask questions before we offer answers, and we are comfortable saying "that depends" rather than pretending every situation fits a single template.

We also hold ourselves to clear standards around privacy, honest communication, and respectful advertising — all detailed in our published policies. Families are welcome to review our Privacy Policy, Cookie Policy, and Advertising Policy at any time, and we are always glad to answer questions about how we operate.

Looking Ahead

Growing Slowly, On Purpose

Mem Services intentionally stays close to the communities it serves rather than expanding quickly. That pace lets us keep the same attentiveness with every family we meet.

Foundation

Establishing the Practice

Mem Services was established in Glenville, Pennsylvania with a clear mission: to offer families calm, judgment-free guidance during moments of loss, grounded in listening rather than a fixed set of offerings.
Early Years

Building Local Relationships

We spent our early years building relationships with local clergy, counselors, and community groups throughout York County, so that families always have more than one resource to turn to.
Today

Continuing the Same Standard

Today, Matthew Dietrich continues to personally guide how Mem Services approaches every family conversation, ensuring the same care shown on day one is still the standard now.

Let's Talk

If You Have Questions, We Are Ready to Listen

There is no obligation attached to reaching out. A conversation with Mem Services is simply that — a conversation.

Contact Our Team